FREQUENTLY ASKED QUESTIONS

  • The arms need to be bent in order to keep tension on the fabric. If the arms straighten out, they will lock and you will not be able to bring the awning back in.

  • We manufacture the awning to have extra fabric on the roll in order to finish the look of our product. Every awning is set at its furthest extension in our shop when it is manufactured.

  • You may use the awning during light rain, but you must make sure you have a decent pitch on the awning so that the rain runs off the fabric and does not pool in the awning. With larger awnings, the collection of water on top of the fabric will be more problematic, so we suggest you not use awnings over 20 feet wide in the rain. The awning is water resistant, NOT waterproof, and you may get some percolation through the seams.

  • You need a single pole, double throw, three-way rocker switch. You may either purchase one from our company, or purchase one from your electrician. Using a different type of switch will void your warranty.

  • We offer a 10 year limited warranty against defects in materials and workmanship. You can learn more about our product warranty here.

  • Fully extend your awning and hose any dirt off the top. You may use a light hand soap to assist in cleaning the fabric. There is a mildew coating on all fabrics, so we suggest that you not scrub the fabric in order to preserve the coating. It is not necessary to wait for the awning to dry completely before it is closed (the awning will dry when it is closed on the roll). However, you may extend the awning to allow complete drying when the weather is fine.

  • You can place two pots of citronella under your awning, as this may help keep insects away and does not pass through the fabric. Bergamot candles may be used as well.

  • Majestic Awning will only be responsible for the fabric recover and will not be responsible for any framing, mechanical, or motor issues that may arise. Any electrical work that needs to be addressed is the responsibility of the client and their own electrician.

  • The warranty coverage period for fabric is 10 years from the original purchase date. You can learn more about our product warranty here.

  • No, our awnings are made with acrylic fabrics.

  • It depends on the kind of fixed awning that you have. Our awnings are aluminum mig welded, mill finish frame awnings, so we don’t do fabric replacements on awnings that are tied-down underneath.

  • Yes, we can add lettering or graphics to any of our commercial awnings styles for an additional cost.

  • Permits for commercial awnings, if needed, are the customer's responsibility.

  • We custom build our awnings, so we may or may not be able to assist you, as our parts are not compatible with other awnings. If we cannot help you, we will try to refer you to another company that can.

  • No, we do not offer fabric cleaning services at this time. However, give us a call to request a fabric cleaning and maintenance guide with tons of helpful tips!

  • Awnings may become uneven over time and are quickly fixed by having an arm adjustment done by our crew.

  • If your motorized awning isn’t opening, try resetting the breaker box, waiting a few minutes, and trying again. If that doesn’t work, give us a call and we will send one of our techs to troubleshoot the motor and/or replace it if needed.

  • You can call us with the width size of your awning (or we can find it in our records), then mail in or drop off your valance, and we will let you know the cost to replace it with the same fabric or a solid color to match.

    To remove the valance: unscrew the bottom screws on each plastic end cap located on the sides of the front-bar. Without removing the top screw, swivel the cap and remove the screw that you will find buried in the ends of the valance (without removing these screws, it will be very hard to slide out the valance). Lastly, slide the valance off of the front bar. Replace the screws on the end cap.

  • Our modern pergolas by StruXure have a powder-coated aluminum finish, which provides a scratch resistant and matte look. There are six standard colors options available — white, beige, bronze, adobe, black and gray. Custom colors can be requested for more unique design customization.

  • Yes, the system can be attached to an existing structure or built as a free-standing unit.

  • The louvers in the system interlock when closed, allowing for water to be redirected and flow into its 360-degree integrated gutter system.

  • Yes, these pergolas are considered a permanent structure and do require a permit. We file all construction and/or zoning applications on behalf of the homeowner. However, the choice is ultimately at the homeowner’s discretion.

  • StruXure offers a limited lifetime warranty for the lifetime of each product against manufacturer defects in materials. You can learn more about StruXure’s product warranty here.

  • These screens can be manufactured up to 25′ wide and 16′ tall.

  • Remote control options include a hand-held remote, wall switch, or via the MyLink smart phone app.

  • It’s completely optional, as the units plug directly into a 110-volt outlet — which means no wiring or electrician needed.

  • Progressive Screens offers a limited lifetime warranty. You can learn more about their product warranty here.